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PRTNR TP VID 8X5XNBD SX20 QUICK SET W 12X CAM 1 MIC
Manufacture#: CON-PSRN-CTSX2NK9
Order by 15:00 and receive your order on Friday 3 Jan
Product details
Extended service agreement
advance parts replacement
1 year
shipment
Payment options available at checkout
Main features
Cisco Partner Support Service TelePresence Video
Extended service agreement
advance parts replacement
1 year
shipment
8x5
response time: NBD
for P/N: CTS-SX20N-12XK9-WS, CTS-SX20N-K9, CTS-SX20N-K9-RF, CTS-SX20N-K9-WS
Overview
Cisco Partner Support Service combines Cisco's intellectual capital with software-based smart capabilities, allowing you to expand your service offerings, resulting in lower delivery costs, improved time to market, and increased customer intimacy. Cisco Partner Support Service provides foundational technical services along with extensive installed base management, alerts, and device diagnostics structured for you to embed within your service offerings.
Product Description
Cisco Partner Support Service TelePresence Video - extended service agreement - 1 year - shipment
Type
Extended service agreement
Service Included
Advance parts replacement
Location
Shipment
Full Contract Period
1 year
Response Time
Next business day
Service Availability
8 hours a day / 5 days a week
Designed For
P/N: CTS-SX20N-12X-K9, CTS-SX20N-12XK9-RF, CTS-SX20N-12XK9-WS, CTS-SX20N-K9, CTS-SX20N-K9-RF, CTS-SX20N-K9-WS
General
Service Included
Advance parts replacement
Location
Shipment
Full Contract Period
1 year
Response Time
Next business day
Service Availability
8 hours a day / 5 days a week
Details
Service & Support
Extended service agreement - advance parts replacement - 1 year - shipment - response time: next business day - availability: 8 hours a day / Monday-Friday ¦ Technical support - phone consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 1 year - response time: 4 hours - availability: business hours / Monday-Friday - severity level 2 ¦ Technical support - phone consulting - 1 year - response time: 72 hours - availability: business hours / Monday-Friday - severity level 3 ¦ Technical support - phone consulting - 1 year - response time: 96 hours - availability: business hours / Monday-Friday - severity level 4 ¦ Technical support - remote diagnosis - 1 year ¦ Product info support - web knowledge base access - 1 year ¦ New releases update - 1 year ¦ Intrusion definitions update - 1 year
Compatibility Information
Designed For
P/N: CTS-SX20N-12X-K9, CTS-SX20N-12XK9-RF, CTS-SX20N-12XK9-WS, CTS-SX20N-K9, CTS-SX20N-K9-RF, CTS-SX20N-K9-WS
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