How do I return my goods?

Returns may be possible depending on the terms and conditions that apply to the Contract between us. 

For consumers: 

You can return an item to us within 14 days from the day after your order was delivered for a full refund.

You can examine the goods as you would in a shop but to obtain a full refund you must not start using them, install them or input any data/software.

The goods must be returned in the condition they were sent to you in, with all the accessories that came with it, any free gifts or promotional items and the original packaging.

You are liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. For example, if it goes beyond the sort of handling that might reasonably be allowed in a shop. We will deduct this amount from the value of the refund.

If you want to return an item, you should do so without undue delay and not later than 14 days from the day on which you received it.

If you have changed your mind about a product, you are responsible for paying the return postage.

For businesses: 

Please contact your account manager directly, or contact our Web Support Team for help.