Order Queries and Issues
Once your order has been despatched, you will receive an despatch confirmation from us. You will also receive an email and/or a text form our chosen courier DPD, to advise of your delivery date and time slot.
Windows 10 or 11 will automatically activate when you agree to Microsoft's End-User License Agreement (EULA) and sign into your Microsoft account. This is an OEM licence and can only be assigned to this device.
Unfortunately, once an order is placed we are unable to alter it. If you would like to cancel, please read the section on <a href="https://www.stonegroup.co.uk/faq/can-i-cancel-my-order/">cancelling orders</a>.
Sorry to hear your order is not as expected, please contact our technical support team on 01785 786783, email [email protected].
Please contact our technical support team on 01785 786783, or email at [email protected], have your device at the ready, they can help trouble shoot via remote assistance as well over the phone and via email.
